Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL LES SERVAGES
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format, with the option to receive a gift pouch version at your home at HOTEL LES SERVAGES.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available with a free amount or as specific services such as the candlelight gourmet dinner or the gourmet getaway in the room. All our boxes are customizable and sent immediately in digital format, with a gift envelope version to your home for the establishment HOTEL LES SERVAGES.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on our HOTEL LES SERVAGES website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order. The gift box is available in digital format or as a gift pouch, depending on your preference. HOTEL LES SERVAGES.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, to delight your loved ones with the services of HOTEL LES SERVAGES.
How do I create a group fund and invite people?
To create a kitty and offer a gift box, select the dedicated option during your purchase. You can then invite participants via email or link sharing, and enjoy a pleasant moment with family, as a couple, or with friends at our establishment HOTEL LES SERVAGES.
How can I choose the amount for a gift card?
You can freely choose the amount of your gift voucher for the HOTEL or RESTAURANT LES SERVAGES, by selecting the option that fits your budget.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. Enjoy the simplicity of our HOTEL LES SERVAGES platform.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. You can then start over selecting gift boxes for HOTEL LES SERVAGES.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple HOTEL LES SERVAGES gift boxes at the same time. They will all be included in your order and you can give them to your loved ones so they can enjoy the unique experience at HOTEL LES SERVAGES.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the desired item. You can also empty your entire cart using the dedicated option, at HOTEL LES SERVAGES.
How do I purchase or give a gift box?
To offer a gift box, choose your box from our selection, add it to your cart, and complete your order. You can customize your box with a message before sending it. All our boxes are available on our official HOTEL LES SERVAGES store.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate with a custom amount valid at the HOTEL or RESTAURANT LES SERVAGES. The recipient can choose the experience that suits them from our various services at our HOTEL LES SERVAGES establishment.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the establishment's conditions. You can consult the details of your order for more information, at our establishment HOTEL LES SERVAGES.
Is the gift box customer service reachable by email?
For any questions regarding your gift box, you can send us an email at the address indicated on our website. We commit to responding within 48 business hours by the HOTEL LES SERVAGES team.
Is the gift box customer service reachable by phone?
The customer service of HOTEL LES SERVAGES can be reached by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or through an online form.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at our establishment, HOTEL LES SERVAGES.
Is there an online chat available for questions about gift boxes?
An online chat service is available on the HOTEL LES SERVAGES website to answer your questions about gift boxes. Opening hours are indicated on the contact page of our establishment HOTEL LES SERVAGES.
Is there a dedicated customer service for gift boxes?
HOTEL LES SERVAGES provides you with a dedicated customer service to answer all your questions about your gift box.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the HOTEL LES SERVAGES gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your stay or gourmet dinner at our establishment.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by HOTEL LES SERVAGES.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of an HOTEL LES SERVAGES gift box has access to the same services as our other clients, in accordance with the booking conditions and the establishment's rules.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified in the information booklet that comes with it. You will find there the descriptions of the experiences offered, such as the candlelight gourmet dinner or the gourmet getaway in the room, at our establishment HOTEL LES SERVAGES.
Is parking included in my gift box?
Parking is not included in the HOTEL LES SERVAGES gift boxes. To make the most of your stay, you can park near our establishment.
Is breakfast included in my gift box?
Breakfast is not automatically included in the gift boxes of our establishment HOTEL LES SERVAGES. Please check the services included in your gift box to confirm.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at Les Servages d'Armelle will enjoy a warm welcome and a stay in an authentic and refined mountain setting, with a view of the Aravis mountain range, at our establishment HOTEL LES SERVAGES.
Is a welcome drink included in my gift box?
The HOTEL LES SERVAGES gift boxes include a welcome drink to greet you at our establishment.
Should we bring towels to the Spa?
The towels are provided by HOTEL LES SERVAGES, so you don't need to bring any.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple HOTEL LES SERVAGES gift boxes for your employees and customize them to your liking. The gift boxes allow you to choose from different experiences, such as gourmet dinners or room getaways, to delight your colleagues.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple HOTEL LES SERVAGES gift boxes and send them directly to your clients, either in digital format or as paper versions. HOTEL LES SERVAGES gift boxes are customizable, and you benefit from immediate digital delivery or a gift pouch version sent to your home.
Do you offer preferential rates for bulk purchases?
Degressive rates are offered for large quantity purchases, with a customized quote based on the ordered volume at HOTEL LES SERVAGES.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options. Gift boxes for gourmet dinners or culinary getaways are available to delight your colleagues, at our establishment HOTEL LES SERVAGES.
How do I correct an incorrect email address for a gift box?
Updating an incorrect email address on your gift box is possible according to the establishment's conditions, by providing your order number and the new details. The establishment's conditions apply for this modification at HOTEL LES SERVAGES.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account. The terms for leaving a review are specified during your booking at our establishment HOTEL LES SERVAGES.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or reach us by phone during the opening hours indicated. The specific conditions for each box are detailed at the time of purchase in our establishment HOTEL LES SERVAGES.
Is there a dress code for the gift box?
The dress code for the gift box depends on the chosen experience. For a candlelit gourmet dinner, elegant attire is recommended. Enjoy your stay at our establishment HOTEL LES SERVAGES.
From what age can I get a treatment?
The minimum age to receive a treatment is not specified on the HOTEL LES SERVAGES establishment's website. We recommend checking the specific conditions during booking.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at our establishment, HOTEL LES SERVAGES.
How can one access the hotel from the airport?
To reach HOTEL LES SERVAGES from the airport, you can choose to take a taxi or rent a car. HOTEL LES SERVAGES is located at the foot of the Grand Massif ski slopes in Haute-Savoie, which makes it easily accessible from the main airports in the region.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities of the HOTEL LES SERVAGES establishment.
Are pets allowed in the establishment?
Pets are allowed at our establishment, HOTEL LES SERVAGES, nestled in the mountains at the heart of the Alps.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box on our website or directly on the website of the establishment HOTEL LES SERVAGES. You will find all the necessary information to prepare your stay or your gastronomic dinner.
What are the hours of operation?
The opening hours of HOTEL LES SERVAGES vary depending on the service. For the gourmet restaurant, you can enjoy a candlelit dinner in a warm and panoramic setting. As for the rooms, they offer a cozy nest with a view of the Aravis mountain range, perfect for a gourmet getaway in winter.
Is there parking available near the establishment?
HOTEL LES SERVAGES has a nearby parking lot for the convenience of its guests.
What are the delivery methods for gift boxes/vouchers?
The HOTEL LES SERVAGES gift boxes are sent immediately by email in digital format, or as a gift pouch to your home according to your choice.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. You can choose between immediate digital delivery or a gift pouch version sent to your home, for the establishment HOTEL LES SERVAGES.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for HOTEL LES SERVAGES. For additional items, you can check the establishment's conditions directly on our website.
Is the gift box available in physical format?
Yes, you can choose to receive your gift box in physical format. You also have the option to choose an immediate digital version or a gift pouch at your home, for a personalized shopping experience at HOTEL LES SERVAGES.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped to offer an elegant and neat presentation, with a gift pouch version delivered to your home. You can choose and customize your box according to your preferences, with the assurance of immediate dispatch in digital or physical format, directly from our official HOTEL LES SERVAGES store.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital version of our gift boxes, with immediate delivery by email. The lucky recipient can thus quickly enjoy their gourmet getaway at our establishment HOTEL LES SERVAGES.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your order. The delivery is immediate in digital format, and a gift pouch version can be delivered to your home. Take advantage of this option to offer an exceptional moment at HOTEL LES SERVAGES.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes, with varying fees and delivery times depending on the destination. The boxes are available in digital version or in a gift pouch for home delivery, with flexible booking for the beneficiary at HOTEL LES SERVAGES.
What are the delivery times for gift boxes by mail?
Gift boxes are sent within 24 hours in digital format and within 48 hours as a gift pouch to your home, for a simple and mountain luxury experience at HOTEL LES SERVAGES.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The box is sent in digital format immediately, or in a gift pouch to your home, for a simple and mountain-like luxury experience at HOTEL LES SERVAGES.
Is express delivery available?
The delivery of your gift box is immediate in digital format, or you can choose a gift pouch version delivered to your home. Your lucky recipient can then book their dates at the HOTEL LES SERVAGES establishment.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is sent immediately in digital format, and you have the option to receive a gift pouch version at your home. Enjoy the unique experience offered by our establishment HOTEL LES SERVAGES.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. When placing your order, you can choose the option that suits you best. HOTEL LES SERVAGES gift boxes are sent immediately in digital format or as a gift pouch to your home.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher is immediate in digital format and within 48 hours for the gift pouch version to your home. You will thus be able to quickly offer an exceptional moment at our establishment, HOTEL LES SERVAGES.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid and you can use it for a new booking according to the conditions of the establishment HOTEL LES SERVAGES.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions of the HOTEL LES SERVAGES establishment.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the HOTEL LES SERVAGES establishment. You can book your dates directly with the hotel to fully enjoy your stay.
Can I cancel my reservation made with a gift box?
The cancellation of a booking made with a gift box is possible according to the conditions specified at the time of purchase, in our establishment HOTEL LES SERVAGES.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and reservation conditions of our establishment, HOTEL LES SERVAGES.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of your reservation at HOTEL LES SERVAGES.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. The terms are specified at the time of booking, at our hotel HOTEL LES SERVAGES.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book an experience at our establishment HOTEL LES SERVAGES, such as a candlelit gourmet dinner or a gourmet getaway in your room.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
We offer special gift boxes for particular occasions such as Valentine's Day, Christmas, or weddings. For example, our Gastronomic Candlelight Dinner gift box is perfect for a romantic dinner, while our Gourmet Escape in Prestige Room offers a comfortable stay for two people. Discover our available offers on our HOTEL LES SERVAGES website.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes tailored to various occasions, including candlelit gourmet dinners or gourmet getaways in the room, perfect for celebrating birthdays or events with friends. Our offers are designed to provide an unforgettable moment in a warm mountain setting, with views of the Aravis mountain range, at our establishment HOTEL LES SERVAGES.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by HOTEL LES SERVAGES are official and guaranteed without intermediaries. You thus benefit from the best rate and secure payment directly to our establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the establishment HOTEL LES SERVAGES, such as candlelit gourmet dinners or gourmet getaways in the room with a view of the Aravis mountain range.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability of the establishment. Les Servages d'Armelle, a 4-star hotel in Haute-Savoie, offers you rooms with a fireplace and an breathtaking view of the Aravis mountain range, for a mountain stay in the heart of the Alps, HOTEL LES SERVAGES.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at HOTEL LES SERVAGES.
Is online payment secure?
Online payment for your gift boxes is entirely secure on our platform, with a protected payment system for your banking data. You thus benefit from the best rate directly from our establishment, HOTEL LES SERVAGES.
Is payment via group or shared payment possible?
Payment via group or shared pot is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at HOTEL LES SERVAGES.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer you a unique experience at our establishment, HOTEL LES SERVAGES. Each box allows you to enjoy an overnight stay or a gourmet meal at our 4-star hotel in Haute-Savoie, in the heart of the Alps.
Is it possible to pay in installments?
Payment in installments is possible according to the terms offered during your order at our establishment HOTEL LES SERVAGES.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital delivery, or a gift pouch version at your home, for a smooth and secure shopping experience at HOTEL LES SERVAGES.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their HOTEL LES SERVAGES gift box purchases.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for HOTEL LES SERVAGES gift boxes are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on the HOTEL LES SERVAGES website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes. This gives you a secure and immediate payment, with the option to receive your box in digital format or at your home. Take advantage of this flexibility to offer an exceptional moment to your loved ones at our establishment HOTEL LES SERVAGES.
Can I receive an invoice after my purchase?
You will receive an invoice via email after your purchase at HOTEL LES SERVAGES. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you will immediately receive your gift box in digital format. Take advantage of this offer to give an unforgettable stay at our establishment, HOTEL LES SERVAGES.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, HOTEL LES SERVAGES.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure and direct payment to the establishment HOTEL LES SERVAGES.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes at HOTEL LES SERVAGES.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included with the box for a personal touch, at HOTEL LES SERVAGES.
Can we add options to your gift box offers?
The gift boxes from HOTEL LES SERVAGES can be customized with options depending on availability and the specific conditions of each offer. You can choose from our different packages to offer a tailored experience.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift boxes during your online order. Your box will then be sent to your home for a hand delivery. HOTEL LES SERVAGES.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion. Les Servages d'Armelle offers you the possibility to choose and customize your gift box according to your wishes for a unique moment at our establishment, HOTEL LES SERVAGES.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment HOTEL LES SERVAGES.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is offered by our establishment HOTEL LES SERVAGES.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase, at our establishment HOTEL LES SERVAGES.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a HOTEL LES SERVAGES gift box for another of equal or greater value, subject to the establishment's conditions. The HOTEL LES SERVAGES gift boxes allow you to choose and customize your gift according to your wishes, to offer an exceptional moment to your loved ones.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to HOTEL LES SERVAGES gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the purchase conditions. At HOTEL LES SERVAGES, you can cancel your gift box according to the conditions specified at the time of purchase.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box will be requested to process your request quickly according to the conditions of the establishment HOTEL LES SERVAGES.
Can I get a refund for a gift box if I change my mind after purchase?
The gift boxes from our establishment HOTEL LES SERVAGES are non-refundable after purchase, in accordance with our general terms and conditions of sale.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use their gift box before its expiration date, it can no longer be used. To avoid any inconvenience, please check the validity conditions at the time of purchase to choose the duration that best suits the beneficiary. HOTEL LES SERVAGES.
Is a voucher issued if the gift box is not used?
If the gift box is not used, you will be issued a credit according to the conditions specified at the time of purchase in our establishment HOTEL LES SERVAGES.
How can I redeem the cashback?
To use your savings, you will receive a gift voucher valid at the HOTEL or RESTAURANT LES SERVAGES. The beneficiary can then book their dates directly with the HOTEL LES SERVAGES establishment.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box are specified at the time of purchase. Once your request is made, the refund is usually processed within 14 days at HOTEL LES SERVAGES.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from HOTEL LES SERVAGES are neither exchangeable nor refundable. You can consult the general terms and conditions of sale on our website for more details.
Are there any dates excluded for gift boxes?
Some dates may be excluded when using your gift box at Les Servages d'Armelle. Check availability at the time of booking to fully enjoy your stay at our establishment, HOTEL LES SERVAGES.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of the HOTEL LES SERVAGES establishment. We advise you to book as soon as possible to fully enjoy your getaway in Haute-Savoie.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at HOTEL LES SERVAGES.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, you will need the number associated with it. This number is required to validate your reservation at HOTEL LES SERVAGES.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. Our rooms with a view of the Aravis mountain range and our gourmet restaurant are popular spots, especially in winter. To fully enjoy your gourmet getaway, check the availability dates directly with HOTEL LES SERVAGES.
Can I use my gift box on holidays?
The gift boxes from HOTEL LES SERVAGES can be used on public holidays depending on the establishment's availability. To fully enjoy your gourmet getaway, check the reservation dates with our hotel-restaurant in Haute-Savoie.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. Once you have your gift box, you can book your dates directly with HOTEL LES SERVAGES, nestled in the heart of the Alps in Haute-Savoie.
Can I book online with my gift voucher?
The reservation with your gift box is made directly with the establishment Les Servages d'Armelle, a 4-star hotel in Haute-Savoie. The beneficiary can book their dates with the hotel to enjoy their stay or their gourmet dinner, in the warm setting of the Alps. You can thus admire the Aravis mountain range from your rooms or our veranda, in our establishment HOTEL LES SERVAGES.
Can I make a reservation by phone with my gift box?
You can make a reservation by phone with your gift box at HOTEL LES SERVAGES. To find out the terms, you can check the booking conditions on our website or directly at our establishment.
Can I make a reservation by email with my gift box?
Booking with a gift box at HOTEL LES SERVAGES can be done by email according to the establishment's conditions.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of HOTEL LES SERVAGES.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional charges, such as menu options or ancillary services, are at your expense. Enjoy your stay or gourmet dinner at our establishment HOTEL LES SERVAGES to the fullest.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a gastronomic experience or a stay in a room at HOTEL LES SERVAGES.
Can my gift box be used all at once?
Your HOTEL LES SERVAGES gift box can be used in one go. You can book a candlelit gourmet dinner or a gourmet getaway in the room, depending on your choice.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for an experience at HOTEL LES SERVAGES, where you can enjoy our gourmet restaurant or our rooms with a view of the Aravis mountain range.
Is my gift box valid in only one establishment?
Your gift box is valid only for an experience at our establishment HOTEL LES SERVAGES in Haute-Savoie, where you can enjoy our gourmet restaurant or our comfortable rooms with a view of the Aravis mountain range.
Is an upgrade possible with an additional fee using my gift box?
Room upgrades are possible depending on availability and the establishment's conditions. Our rooms with fireplaces offer mountain luxury and a stunning view of the Aravis mountain range, for an unforgettable stay at HOTEL LES SERVAGES.
Can someone else use my gift box?
The gift box you have received is personal and for your exclusive use. You can enjoy your gourmet getaway at our establishment HOTEL LES SERVAGES.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at HOTEL LES SERVAGES, depending on the conditions of your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at HOTEL LES SERVAGES, you may be asked to present an ID to finalize your stay.
Do you accept pets?
HOTEL LES SERVAGES, nestled in the mountains at the heart of the Alps, welcomes its guests with the charm and comfort of an authentic home. The presence of pets is subject to the conditions of the HOTEL LES SERVAGES establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will then be able to choose your stay dates and enjoy the gourmet experience offered by our establishment HOTEL LES SERVAGES.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest, directly on our HOTEL LES SERVAGES website.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, subject to availability and the conditions of the establishment HOTEL LES SERVAGES.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL LES SERVAGES are set at 15:00 for check-in and 11:00 for check-out. These hours are in place to offer you an optimal experience in our establishment nestled in the heart of the Alps.
What services are included in a gift certificate?
The services included in a HOTEL LES SERVAGES gift voucher vary depending on the chosen package. For example, you can offer a candlelit gourmet dinner or a gourmet getaway in the room with a view of the Aravis mountain range.
What is the difference between a gift box and a free amount voucher?
A gift box offers you a choice among predefined experiences, such as an overnight stay or a gourmet meal, while a voucher with a free amount allows you to pay for a service up to the chosen amount. You will thus be able to fully enjoy our establishment HOTEL LES SERVAGES.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them before your purchase to know the details and the conditions of use in our establishment HOTEL LES SERVAGES.
How do I use a gift box during booking?
To use your gift box, book directly with HOTEL LES SERVAGES and mention your unique code. The recipient can choose their stay dates and fully enjoy the experience offered by the establishment.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly on your account, at our establishment HOTEL LES SERVAGES.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity may be possible according to the establishment's conditions. The HOTEL LES SERVAGES gift boxes are valid for a reservation in our 4-star hotel in Haute-Savoie, at the foot of the Grand Massif slopes.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment HOTEL LES SERVAGES.
What is the validity period of a gift box?
The gift boxes from HOTEL LES SERVAGES are valid for 1 year starting from the date of purchase. This duration allows the recipient to fully enjoy their gastronomic experience or their stay in our room, at our establishment in Haute-Savoie.
Are children allowed?
Children are welcome at HOTEL LES SERVAGES, which offers a friendly setting for family stays in the heart of the Alps.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the full value of the voucher, the remaining balance is lost. In case of exceeding the value, an additional payment is required, according to the conditions of the establishment HOTEL LES SERVAGES.
Is the spa access private?
Access to the spa is not private in our establishment, HOTEL LES SERVAGES.
What types of gift boxes do you offer?
We offer gift boxes for candlelit gourmet dinners, gourmet getaways in classic or prestige rooms, and open-amount gift certificates usable at the hotel or restaurant. These experiences take place in a warm and refined mountain setting, in the heart of the Alps, at our establishment HOTEL LES SERVAGES.